Customer Relationship Management (CRM)

More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it's sales, service, or marketing.

Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term.

ZIETA's CRM implementation and CRM integration expertise helps customers extract maximum value from CRM investments and make the most of customer interactions and relationships. We can help you adopt appropriate industry-specific CRM best practices, which can be incorporated into custom-built applications, scalable packaged applications and hosted solutions.

ZIETA has gained world-class CRM implementation expertise by partnering with global clients in diverse industries — including chemicals, manufacturing, energy, consumer packaged goods, pharmaceuticals and wholesale distribution verticals – to execute CRM initiatives. As a result, we give our CRM clients the advantages of:
  • domain experience
  • strong relationships with leading CRM solution vendors, including Siebel Systems, Oracle and SAP
  • proven deployment and change management methodologies
Our customer relationship management expertise spans a broad range of application areas, including:
  • Evaluation and implementation
    We evaluate the business process with a fit-gap analysis and provide implementation expertise for a successful implementation of the module.
  • Post Implementation
    • Maintenance
      We provide maintenance and support services after go live to address any issues faced on a day to day transaction basis.
    • Reporting
      We provide reporting tools, both standard and custom built, for easy reporting and evaluation of daily business processes.
    • Integration
      We integrate your system to any required legacy systems and third party tools, for efficient use of the ERP system and effective running of the business processes.
  • Data Migration and Upgrade
    We provide data migration services to effectively transfer the existing data on the legacy system into SAP ERP system, including master data and the existing transactional data, to continue using the system effectively. Also, we provide upgrade services into the newer SAP releases, for support packs etc, for efficient use of the system and to be in sync with the latest technology.
Home  |   About Us  |   Services  |   Solutions  |   Industries  |   SAP Practice  |   REACh Solutions  |   GIS Solutions  |   Teach USA  |   Clients  |   News & Events  |   Career Seekers

© 2009 ZIETA Technologies. All Rights Reserved.

 
Please provide your contact information
* Name :
* E-mail Address :
* Phone Number :
* Company :
     
Request submitting...